TERMS & CONDITIONS OF BUSINESS

• Tabac Arsenal Inc. reserves the right to change the terms of business and prices without notice.
• The Purchaser (Retailer) is solely responsible to keep their login information secured.
• The Purchaser (Retailer) agrees to advise and update Tabac Arsenal Inc of all License and Permit information.
• Orders Below $250.00 before taxes (Provincial & Tobacco) are entitled for $15.00 per box shipping charges. Additional charges may incur for special delivery.
• Any discrepancies in orders must be reported within 48 hours of delivery. All orders leave our warehouse in good condition. Should your boxes appear to be opened, re-taped, damaged, or tampered with in any way, it is imperative to retain the original boxes and file a claim with the carrier. If your order arrives in good condition but contains damages, shortages, or overages, please contact a Customer Service Representative to initiate a claim. In the event of Tabac Arsenal's fault, any damaged or shorted merchandise will be credited or reshipped at our expense. For overages or incorrect merchandise, Tabac Arsenal will facilitate the return shipping process.
• All credits and product replacements will be completed after a thorough investigation conducted internally.
• In scenarios where a credit is not applicable, the PTT value paid on the purchase invoice remains available for credit, subject to the rules established by the governing jurisdiction. In this case, a completed and signed Returns Authorization Form is still required for processing.
• Any bank charges due to NSF cheques, Payment return will be charged to delinquent account at minimum $30.00 fee.
• ALL returns must be authorised by Tabac Arsenal Inc
• No returns will be processed until completed and signed Return Authorization Form (RAF) is submitted.
• Tabac Arsenal reserve the rights to deny any return if it doesn’t meet the requirements.
• To qualify for a full refund / credit the product returned must be in sell-able condition along intact excise and duty stamps.
• Used or consumed product will not be eligible for return.
• Any open / Partial products being returned will be deemed to a restocking fee. The restocking fee will be determined case by case scenario.
• We accept payments in the form of Cash, Credit Card (with a 2% surcharge), Electronic Funds Transfer (EFT), and Email Transfer (EMT), as well as deferred payments.
• To qualify for Deferred Payment terms, customers must submit an application, and a reference check will be conducted.
• ALL customers who sign up for the Deferred Payment Plan need to complete a one-time credit card form for security reasons.
• NO FUNDS WILL BE CHARGED ON THE CREDIT CARD UNLESS THE CUSTOMER DEFAULTS ON PAYMENT FOR MORE THAN 30 DAYS.
• Tabac Arsenal is not liable for any adverse effects on products already sold in the market due to changes in Government laws and regulations. However, Tabac Arsenal will make efforts to collaborate with each customer on a case-by-case basis to minimize potential losses.